The Collections Manager is primarily responsible in ensuring that collections, support and quality key result areas are met redounding to the overall contribution to the attainment of the Business’ goals and the Bank as a whole.

Major Responsibilities

• Monitors the monthly performance of the Collections Associate and/or Collection Agencies and institutes appropriate measures to ensure attainment of collection and productivity targets (i.e. Collection Rate, Recoveries, Turn Around Time (TAT))
• Oversees the overall management of collection agencies such as but not limited to the following: performance evaluation of the collection agencies through regular reviews and visitation, accreditation and disaccreditation of collection agencies, reviews and updates standard templates (letter, SMS, email &/or IVRS), policies and procedures and Service Level Agreements.
• Ensures the consistent and timely implementation of the overall sound collections practices and regulations on Early and Remedial Collections nationwide (i.e. 1 month to 180+ days past due, pre-write off; pre-legal or legal) in performing the roles and carrying out the functions of all Collections personnel.
• Monitors the compliance of the Division to the standard set of policies and procedures set by the management and ensures the awareness and implementation of the Division to such policies
• Recommends and implements quality assurance standards and procedures in collection and administrative processes of the section
• Oversees various client handling such as disputes and payment arrangements and history data analysis for improvement of existing procedures towards overall excellent service.
  
  

Qualifications

• Graduate of any four-year business course
• With extensive experience in handling collection-related job and supervising people, service sales, or agency management
• Attended various seminars on supervisory skills, customer service, and collection techniques
• Excellent Leadership skills
• Good People Management skills
• Proficiency in oral and written communication
• Strategical and Analytical skills

Please refer to job description.