• Prepare monthly cash collection forecast
• Work with client in setting monthly collection targets
• Define prioritization tactics of the team
• Monitor daily performance of the team against target
• Represent the team in client or interlock meetings
• Manage stakeholders’ requirements or expectations

Assist the Operations Manager in ensuring:

• Continuous improvement plans are in place
• Compliance with SLA’s and Key Measurement targets
• Business controls are in place
• BCP readiness
• Seat Utilization target is met
• Compliance to all Center-related deliverables such as usage and analysis of TVC, ILC, CI targets, Business Controls, ASODs, DTPs, etc.
• Provide issue resolution to team members for escalated issues
• Build capability of the team: ensure proper on-boarding of new hires, building the skill sets of team members, periodically do Checkpoint and conduct people development (e.g. coaching) activities
• Provide explanations on monthly collection performance every month-end.
• Review and approve Desktop procedure (DTP)
• Back-up resource for the OTC Collections and Cash App Practitioners

Required technical and professional expertise

• Bachelor's Degree
• Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills.
• Must possess a strong leadership ability and organizational commitment
• Adept in using at least MS Excel, MS Word, and MS PowerPoint.
• Highly organized, analytical, results-oriented and is keen on details.
• Has high level of maturity and sense of responsibility
• Has the ability to collaborate with others
• Highly motivated and proactive and unquestionable integrity

Preferred technical and professional experience

• Experience in designing and implementing CI or transformation projects in OTC
• Adept in systems (SAP, Get paid/AR Collect)

Please refer to job description.