Foundever is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.

ABOUT US

As caring for customers becomes the differentiator that drives consumer engagement and spend, Foundever is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Foundever’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Foundever collaborates with some of the best-known global brands to help consistently deliver outstanding customer experiences. Foundever is a subsidiary of Groupe Acticall. Visit www.foundever.com to learn more.

IT SITE SYSTEMS SUPPORT

JOB DESCRIPTION:

Provide first level support for desktop computer systems under the guidance of the Site System Support Sr. and/or Site System Support Administrator. Work with network and application engineers to ensure high end user satisfaction in a call center environment. Install PC’s and other hardware peripherals, operation systems, software applications (images) as well as handle problem resolution and answer user questions and concerns through the corporate Response Center, which includes providing answers to questions and resolving problems for clients in person, via phone or from a remote location.

• End user support and firefighting. These tasks are performed to provide our internal and external clients with a smoothly functioning and production system. This includes obtaining and updating trouble tickets from the Corporate Response Center and Project Database as required. 
• System upgrades. These are performed as needed for the hardware and software used to support the site and its customers. 
• Process monitoring. This is done to ensure the successful and timely completion of all scheduled processes that occur within the site or within the area to be monitored by the site. 
• Clerical work. This includes all necessary paperwork (timesheets, email, documentation, trouble tickets, etc.) necessary to maintain the proper documentation and necessary support

REQUIREMENTS:

• Preferred – bachelor’s degree in computer science, Information Technology, or a related field (OPEN FOR FRESH GRADUATES THAT HAS EXPERIENCE IN OJT AS TECH SUPPORT)
• 0-3 years of Experienced in troubleshooting PC hardware and software issues; customer service skills; ability to take initiatives with minimum direction; team player.
• Knowledge of Windows Operating Systems and Microsoft Office; LAN and WAN networking skills needed for troubleshooting (NIC’s, hubs, routers, switches); knowledge of tape backup and restore procedures; anti-virus procedures and application knowledge necessary; PC image creation and updating knowledge helpful
• Good communication skills
• Has knowledge or experience in basic internet set-up
• Willing to go onsite with shifting schedule
• WE PRIORITIZE FEMALE APPLICANTS FOR NOW!

OTHER DETAILS:

Location: WCC, Mandaluyong

Schedule: Shifting (Morning, Mid or Nightshift)

Work Set up: fully work ONSITE

Please refer to job description.