Cognizant is looking for an experienced Incident Manager for our fast-growing business area. An ideal candidate is someone best problem-solvers, idea-makers, and high-energy individual. If you meet our background requirements and looking for an opportunity to be rewarded for your skills and expertise, is the ideal opportunity for you!

Grade: Associate / Senior Associate / Manager Level (Depends on experience and technical expertise)

Salary: DOE

Experience Level: Minimum 7 years of Experience.

Job Description:

Job Title: Incident Manager

Primary Skills:

• The Service and Incident Management Analyst will be part of the Global Technology Service Center.
• Critical/Major incident management being the primary responsibility.
• This resource will be working with multiple teams across business and technologies to manage incidents and run bridges with the primary objective of reducing MTRS. 
• Resource will provide operational support and direction to technology operations team(s) including employees, contract personal and strategic vendor partners.
• Accountable for the availability and performance of technical infrastructure, applications and services, and the seamless business consumption of them.
• Own Operations support, front-line management of incidents, enhancements, and proactive/preventative testing and analysis (to include solution ideation, recommendation and implementation.
• Serve as escalation point for Global Technology operational issues.