Summary:

RealPage Smart Building enables access to spaces, services and experiences to enhance the way we live, work and connect. We do this by unifying software, products and services into a holistic platform that delivers operational efficiency and resident value.

Primary Role / Responsibilities:

* Investigate, resolve or escalate metered utility usage issues and service tickets via SalesForce in priority order.

* Perform monthly meter data file upload into RBMS billing engine (manual process) touching 936 active submetered sites being billed each month.

* Troubleshoot Customer’s meter system hardware and clearly communicate required action items and appropriate expectations with the Customer.

* Troubleshoot meter system software and internal file transfer process to resolve usage exceptions and ensure read file accuracy.

* Proactively work with leadership to help stay ahead of potential API and missing reads issues based on prebill/billing deadlines.

* Communicate to leadership any issues that will prevent timely reads from being ready for billing.

* Manage general inbox to ensure client questions are addressed timely.

* Work with our Customer Service Department to remedy resident concerns surrounding excessive usage concerns including generating daily consumption graphs and calculating credits as needed.

* Act as the point person for the internal billing teams to address questions that arise during the prebill review process.

Required Skills / Knowledge / Experience:

* Graduate degree or equivalent; some college level finance preferred

* Minimum 1-2 years of data analysis experience

Additional Notes:

3 months WIO | Hybrid

Please refer to job description.